Bengaluru: In the background of initial problems associated with the e-Khata system, Greater Bengaluru Municipal Corporation ,BBMP) Will be included Residents Welfare Association (RWA) is to help fellow citizens understand the process which attempts to eliminate middlemen during the purchase of property documents.
It is expected that the civic body will start training programs for RWA representatives in the coming week and they will, in turn, help other residents in getting e-accounts. BBMP has already set up help desks in eight of its zones besides activating Bangalore One Centers for final e-account creation.
BBMP has uploaded 22 lakh draft e-accounts online and property owners have downloaded 6 lakh e-accounts so far. But the response from property owners regarding the last generation of e-accounts has not been very overwhelming due to various reasons, such as not knowing how to navigate the online processes, facing hurdles in terms of mobilizing supporting documents, and by Frivolous reasons cited -non-clearance of requests by authorities.
BBMP has decided to train RWAs to deal with these challenges.
“We (BBMP) want to ensure that all RWAs are made aware about the e-khata process. Since each RWA has many functionaries, we have decided to form a core committee among ourselves, educate them about the e-khata process. Plan to educate and train.” “They will help other people in their society or community to get an e-account to achieve this,” said BBMP special commissioner Munish Moudgil. He said, “The contactless and faceless online e-khata system puts citizens in control by eliminating middlemen. The idea is to free the khata system from bureaucracy so that citizens do not have to depend on BBMP staff for e-khata and khata services.” Stay.”
Although the training program is planned to begin on November 19, BBMP sources told STOI that the BBMP is still working on identifying the exact number of RWAs in Bengaluru. “We are reaching out to all eight zones after reaching out to them through virtual meetings with RWA representatives on Monday,” Moudgil clarified.
Residents welcomed the move, saying it should have happened before the e-account rollout was announced. Jaynagar RWA member Arun Kumar said, “This training should have been part of the launch. Many residents faced technical glitches and unclear instructions while trying to download the e-khata. Training the RWAs is a good step, But the damage to BBMP’s credibility has already been done.”
Sandhya Sharma, member of Yelahanka Rising, said, “It is not just about training RWAs. BBMP needs to ensure that the system itself works seamlessly. Even tech-savvy residents faced issues like OTP errors and login failures. Without fixing these, training alone won’t be enough.”
