Gurugram: Data received from municipal corporations has revealed that about 85% of the complaints filed by residents regarding correction in their property ID have been returned due to lack of documents and information.
Across the state, there are 74,227 complaints that have not yet been resolved despite being filed months ago. These include NCR districts Gurgaon and Faridabad Account for 30%.
At nearly 90%, the number of applications returned to property owners is even higher in these two districts.
Ashok Garg, who took over as Gurgaon Municipal Corporation commissioner on Tuesday, expressed concern over the huge number of applications rejected by the civic body.
“The large number of objections being returned to property owners raises a lot of concerns. This should not have happened. I will examine the process and initiate reforms wherever necessary,” he told TOI.
And it’s not just Garg. Sources said Chief Minister Nayab Singh Saini had also expressed concern over the large number of unresolved complaints in a closed-door meeting with officials.
Property ID – which is required for registries, sale deeds, payment of taxes or even issuing water bills – was made mandatory Haryana The government will bring transparency in the system. But ahead of the recent assembly elections, it came under severe criticism from opposition parties, who claimed that the document was full of errors and mismatches and caused a lot of inconvenience to the people.
Most of the complaints were returned to the owners in the absence of clarification and documentary evidence. For example, an application seeking to correct the dimensions of a property in government records was sent back to the owner demanding documents proving the claim. The applicant is required to submit the documents online.
Officials said there were many people who were not even aware that their complaints had been sent back, causing significant delays.
“It is ironic that this online system was actually designed for effective delivery of services, but now it is posing a huge challenge. Not all residents are tech-savvy. When complaints are sent back to residents, Many of them do not take action on them. It gets added to the pending list,” said a senior officer.
More than 74,000 complaints were not filed online alone. Some of these application forms were filled in the presence of government officials at Samadhan Shivir camps, raising questions over their effectiveness.
James Lobo of Sushant Lok-3 is also among the affected residents. Lobo had applied for a property ID one and a half years ago, but has not received the ID yet.
“Suddenly, I found out that MCG records show that I owe Rs 12,000. Moreover, the details of the property seller are incorrect. I am concerned about paying Rs 12,000 against the wrongly listed sellers , especially for a newly constructed property. Also, there is a discrepancy in the size of the property. Records show it is 350 square yards, but the actual measurement is 300 square yards.”
“What is more worrying is that another resident of my tower has successfully obtained the property ID despite the pending dues. So, how are the complaints being resolved? Despite multiple online applications and visits to the MCG office, my Complaints are being sent back without any resolution,” Lobo said.
Sachin Kalra, a resident of Sector 52, attended several camps to lodge a complaint after repeated attempts online. For more than a year, Chaitali Mandhotra of Ardi City has not been able to get the measurement of her property corrected in the ID. He participated in six camps organized by MCG in his area.
The state government had appointed a private agency to update the properties records online in January 2022. But the initiative has been hampered by a spate of errors.
